Help centre
FREQUENTLY ASKED QUESTIONS
Clear answers about non-GAMSTOP gambling, bonuses, payment methods, complaints and help for players.
Casino and player questions
What does “non-GAMSTOP” mean?
It normally describes a gambling website that does not participate in the GAMSTOP self-exclusion scheme. This does not make the site safer or legally authorised for Great Britain.
Are non-GAMSTOP sites licensed in the UK?
A UKGC-licensed online gambling business is required to participate in GAMSTOP. Operators outside the scheme should not be presented as UKGC licensees.
Does an overseas licence protect UK consumers?
An overseas licence may impose obligations in its own jurisdiction, but the protections and complaint routes are not necessarily equivalent to UK regulation.
What does wagering mean?
It is the amount of eligible betting that a promotional bonus requires before withdrawal, subject to game and maximum-bet restrictions.
Do casinos always pay out instantly?
No. Operator verification, internal approval, provider settlement and banking processes can all affect withdrawal times.
Can I pay by card or cryptocurrency?
Payment availability depends on the operator, account, location and transaction type. Check both deposits and cashouts separately.
What if my withdrawal is delayed?
Keep a record of the transaction, review the terms, contact the operator in writing and use the relevant complaint or dispute route if available.
Should I use an offshore casino while self-excluded?
No. Self-exclusion is a protective choice. Consider additional gambling blocking tools, bank payment blocks and professional support.
Who can help with gambling harm in England?
GamCare operates the free National Gambling Helpline on 0808 8020 133 around the clock. The NHS also provides specialist gambling treatment.
Are the displayed ratings a guarantee?
No. They reflect the featured editorial ordering supplied for the site and do not certify safety, winnings, withdrawal speed or licence validity.